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Custom Orthotics


Custom orthotics, or custom insoles/inserts, are a medical device that controls the way you move. A pair of properly prescribed custom orthotics can relieve pain in the foot, knees, hips, and back, and ensures a healthier future for your entire body. At InStep, we are very proud to stand behind the quality and effectiveness of our custom orthotics.


  • Decreases pain in the foot, ankle, knees, hips, and back

  • Corrects alignment of your body

  • Prevents progression of bunions

  • Decreases progression of claw toes

  • Customized heel and arch support for your feet

  • Allows you to be active longer with less aches and pains


Chiropodists and Podiatrists are the only profession to have orthotic management in their scope of practice.


Chiropodists complete 3.5 years of advanced medical training after an undergraduate degree, earning a Advanced Diploma of Podiatric Medicine/Chiropody for a total of 7.5 years of academic training, 3.5 of which are just looking at the feet. Chiropodists complete extensive training in the foot, ankles, knees, hips, and especially in biomechanics (how the body moves) which makes them experts in prescribing the best orthotic for your condition.


  • Plantar Fasciitis/Heel Pain

  • Metatarsalgia

  • Corns/Callus

  • Achilles Tendinopathy

  • Patellofemoral Pain Syndrome

  • Arthritis

  • Flat Feet

  • High Arched Feet

  • Ankle Instability

  • Claw Toes

  • Bunions

  • Ankle Pain

  • Arch Pain

Do you have a specific question? Check out our Orthotic FAQ?


How We Customize Orthotics For Your Feet

We take no short-cuts to ensure you get the best pair of orthotics made just for you.

Here are the steps from the first visit to fitting.


Comprehensive Assessment

The chiropodist assesses your feet to see what conditions need to be addressed (examples: callus, flat feet, heel pain, claw toes, bunions, etc.). The chiropodist analyzes your feet, how you walk, and how your feet move. You will be measured for range of motion, leg length discrepancy, .

doctor talking to patient


Custom To Your Needs

The chiropodist then writes a detailed prescription for your orthotics that will best address your biomechanical conditions. This means that you have a primary health provider knowledgeable of all foot conditions and how custom orthotics fit into your overall treatment plan. A chiropodist is able to decide every little detail of your orthotic, including a couple of degrees of tilting here, or a pad there. The chiropodist consults with you to decide which style of orthotics would best suit your shoe wardrobe.

doctor writing a prescription


3D Laser Image or Plaster

The chiropodist casts your feet with plaster or scans your feet with a 3D Laser Scanner. It is important that we capture your feet in a neutral, non-weight bearing position while you are sitting or lying down. We do not ask you to stand on a mat or foam box because stepping down while taking your impressions would capture your feet with its deformities and we would lose the neutral shape of your feet.

digital scan of foot


Accurate and Precise

We send your plaster casts/3D image to an accredited orthotic lab along with your detailed orthotic prescription. Your orthotics are accurately and precisely made in an orthotic lab which employs the most cutting-edge production automation technologies, able to exhibit sub-millimeter accuracy. Needless to say, we do not make our orthotics in-house!

orthotic milling system


Trimming + Modifications

We check whether the orthotics fit your feet, and to trim the orthotics to fit your shoes if necessary. We educate you on breaking in your new pair of orthotics.

orthotic being fitted to shoe


Follow-Up With The Foot Specialist

The chiropodist sees you in a couple of weeks after receiving the orthotics to ensure that your orthotics are effective. We may adjust the orthotics and bring you back for more follow-up. All follow-up visits and adjustments are included in your fee.

Just like eyeglasses’ prescriptions, orthotics prescriptions can change, too. It is important to have your feet regularly checked to see whether your orthotic device continues to be effective. 

orthotic being matched to foot profile

Ready to get your pair of custom orthotics? 

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